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From installation
preparation and data
conversion to help desk
and on-line diagnostics,
our support service is
totally committed to
making your system a
success. Our expertise
ranges from Networks to
PAYE and we have real
experience of the
recruiting and
accounting tasks.
Your first port of call
is normally the help
desk, staffed
continuously during the
hours of 8 am to 6 pm
(Friday 5 pm) and from
where assistance can be
offered on the complete
system, not only from
our own software. All
calls are logged and our
response time is
carefully monitored,
managed and where
necessary, escalated to
ensure prompt problem
resolution.
Extensive electronic
support is provided via
broadband and telecoms
so that our help desk is
able to log-on to
provide direct hands-on
assistance if required.
Our web site includes
the facility to download
support documents and
immediate software
updates.
Annual software
maintenance contracts
ensure you continue to
receive the support you
deserve, day in, day
out. support can be
contacted at the local
rate charges from
wherever you are in the
country on 0845 1300 333
or you can go to our web
site for online support.
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